PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING YOUR ORDER.
We may change these Terms & Conditions of Sale without prior notice.
1. Terms of the Contract
These Terms & Conditions of Sale apply to all goods supplied by Aromanesque; they do not affect your statutory rights.
Any order placed by you for goods advertised on our website is considered an offer by you to purchase the goods in your order. No contract exists between you and us until we have received and accepted your order. Each time you place an order, you will receive an automated email confirming this. The notification of receipt is not a confirmation, that the order has been accepted.
All customers that buy our products are in agreement with our terms. The contract is subject to your right of cancellation (see condition below).
We reserve the right to terminate the contract of sale if the full payment for ordered goods is not received.
2. Description and Price of Goods
We have taken every care to describe and show all items as accurately as possible, and in accordance with the manufacturer's specification. Despite this, a slight variation in items may occur. We provide you with product information on the website. If there is anything, which you do not understand, or if you wish to obtain further information, please get in touch with our Customer Service via the contact us form or e-mail.
Prices on the website are in EURO (€) Tax included, We make every effort to keep the prices on our website up to date, however, any changes to said prices are subject to change without notice.
Every effort is made to ensure the prices shown on the website are accurate at the time of placing an order. If an underpriced in error item has been added to your shopping cart, we will reserve the right to stop the process and remove the underpriced item from your order. Any payment received from you with respect to the canceled item(s) will be credited back to your original method of payment.
If within 3 working days of accepting your order, we discover that all of the items are unavailable, we will email you to request if you would like an alternative item or refund. If a refund is chosen, it will be processed within 3 working days. If we do not receive a reply within 14 working days, the order will be canceled and refunded in full. The refund will be credited back to your original method of payment.
In the event of larger orders (10 items or more, or above €50,-)
If, within 3 days of accepting your order, we discover some - but not all of the items - are unavailable, we will contact you and offer you the option of amending your order to substitute the unavailable item(s) with applicable alternative goods. If you do not choose a substitute alternative within 3 working days, and the unavailable items total 20% or less of the number of items ordered, the unavailable item(s) will be removed from your order and we will dispatch the available goods. Any payment received from you with respect to the canceled item(s) will be credited back to your original method of payment. — Aromanesque will not substitute an item without contacting you first regarding your order(s).
— Please note: We make every effort to keep the supplies as uninterrupted as possible. Due to the large scale of operations involved in the continuity of stock supply, we cannot guarantee all items will be available to order. Warehouses Inventory updates errors might happen, although it is rare.
We use new and recycled packaging for sending our orders. We do not provide a gift-wrapping service. Depending on the size of the order, the items get delivered in unbranded envelopes or boxes, recycled, as we do not want to generate more litter, than necessary.
The price of an item does not include the delivery charge. Payment shall be due before despatch of goods. If your payment fails, your order will be automatically canceled. No goods will be despatched until payment has been made in full, and the funds have cleared.
Delivery will be made to the address specified through our checkout when you complete your order. Should you wish to change the delivery address after goods have been dispatched from our dispatch center, we will require you to cover the delivery charges for the redirection (please note re-direction is only available for goods despatched via courier). The charges will be the same as the original delivery charge. — Please be aware that the redirection approval is subject to your order and account status.
If an order is dispatched with a wrong postal code, then we would refund for the item only and you must place the order again and pay for the postage if you still wish to have the order.
If the delivery of the order will be refused, or it fails due to you canceling the contract, Aromanesque will refund you within a period of 30 to 45 days for any sum that has been paid by you for the goods. By exercising your right to cancel, you are required first to return the goods, at your own cost, to our warehouse(s). If you fail to return the goods within 14 days, we reserve the right to charge you for any costs incurred during retrieving the goods from you.
Orders are aimed to be delivered within 2-5 working days after despatch. Please note a working day is any day other than weekends and Bank or other Public Holidays. We make every effort to ensure goods are delivered within five working days of acceptance of your order. However, Aromanesque will not be liable for any loss or damage suffered by you through a reasonable or unavoidable delay in delivery. In this event, we will inform you of any delays as soon as possible.
Postal orders can take up to 7 working days to arrive after an order is placed. If a non tracked order has not arrived 10 working days after despatch you will be eligible for a refund or replacement.
For courier deliveries:
Please ensure you provide a delivery address, where someone will be available to receive the delivery between 7:30am and 5:30pm, Monday to Friday. If the couriers are unable to complete a delivery due to nobody being present, a calling card will be left asking you to contact them directly to arrange a re-delivery. If you do not contact the couriers within 2 days of receiving this card, the goods will be returned to our Despatch Depot and a re-delivery charge may be applicable to your order.
In the case of express deliveries
If the goods are not received in 1-2 working days please contact us immediately as after 4 working days of despatch, the courier may return the goods to our depot. In the event of re-despatching, the goods or in the event of redirection further charges may apply. In the event of charges applying, they will be the same as those charged for the initial despatch.
Aromanesque retains ownership of all goods shipped within the EU & abroad until they have been delivered and signed for or left in a safe place by the courier. Once your goods have been delivered, the risk of damage or loss of the item passes to the recipient. When an item is shipped outside of the EU, the end receiver is liable to any and all customs charges and/or local release charges. In the case of these deliveries, ownership of the goods transfers to the end receiver when the goods arrive in the destination country.
5. Your Right of Cancellation
You have the right to cancel your contract with us at any time up to 14 days after receipt of your goods, in line with your statutory rights. To cancel your contract, you must advise us in writing, either by e-mail or by using the Contact Us page of the website. If the consumer has already made a payment, then we will pay this amount back as soon as possible, yet not later than within 45 days after the return shipment is received in our warehouse(s).
Should you wish to cancel your contract after the goods have been despatched to you, you will be responsible for returning the goods to our warehouse(s) within 14 days, at your own cost, in their original packaging and as new, unless the goods are faulty. — Please see our Refund Policy & Returns Procedure.
The exclusion of the right of cancellation applies if we have stated the exclusion in the offer, or in any case, well in advance of concluding the agreement. Articles that are personalized, that are clearly personal and intimate in nature; that cannot be returned due to their nature; that can quickly perish or become obsolete; that are audio- and video-recordings and computer software of which the consumer has broken the seal; are excluded of the right of revocation and cancellation.
6. Limitation of Liability
Aromanesque will not be liable to you for any loss or damage in circumstances where:
7. Data Protection
Aromanesque will take all reasonable precautions to keep the details of your order and payment secure. However, we will not be liable for unauthorized access to information supplied by you. We will not supply your details to any third party.
All though all effort is made to update product images on a regular basis, product images are for illustrative purposes and may differ from the actual product. Please note there will be variations in colors pertaining to products manufactured from natural materials (ex. Soap Stone).
No replacements will be made if a customer is dissatisfied with the color of a soapstone product as soapstone can vary from any color between pink and black. If a customer wishes to return a soapstone item due to its color, it should be returned in line with the returns procedure and a refund in full will be given for the original item cost. No refund will be made for carriage fees involved.
No replacements will be made if a customer is dissatisfied with the color of any product which is listed as having varying colors in the description and/or specifications & Ingredients details. If a customer wishes to return a varying color item due to its color, it should be returned in line with the returns procedure and a refund in full will be given for the original item cost. No refund will be made for carriage fees involved.
9. Placing an Order
By placing an order with us, you are confirming you have read and agree to the terms, conditions, and delivery times as laid out in writing on this site. The contract of the sale is bound by the terms laid out in these sections and paragraphs.
10. Cosmetic Goods
All of our products intended for cosmetic use are certified and tested as required by law, and ingredients for any of these items are available upon request. We highly recommend that end users of these products perform a patch test before using any cosmetic product for the first time, and periodically thereafter as allergies can develop from the repeated use of ANY cosmetic product.
11. Misuse of Goods
Cosmetic Use Disclaimer: We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of the information contained on this site. — Aromanesque and co. will not be held responsible for any death or personal injuries that occur from the misuse of goods advertised on this website.
All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets), and all other material on this website are copyright of Aromanesque and its partners / affiliates, or their content and technology providers. ALL RIGHTS RESERVED.
We grant permission to use this website for the sole purpose of placing an order with us or using this website as a shopping resource.
Any other use of materials on this website (including reproduction for purposes other than those noted above, modification, distribution, or republication) without prior written permission is strictly prohibited.
Aromanesque® referenced on this website is the trademark or registered trademark in the EU and/or other countries. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.