— More details can be found in our policies pages. Please read them carefully!
If you receive goods that are faulty or damaged on arrival, you must notify us within 48 hours of receipt of your order via email or Contact Us page.
Please contact us describing the type and extent of the fault/damage and we will advise you how to proceed. But in short, for any item over €15,- in value, we require photographic and/or video evidence of any visible damage, rather than a return - in some cases.
If the damage is verified, we will replace the item within 3 working days at no additional cost to you and you will be reimbursed for any reasonable carriage charge incurred by the return (if the damaged goods - in some cases - are to be returned to us by the recipient!)